At Dthcustom, we want you to shop with confidence, knowing that your satisfaction is our priority. Whether you’re buying a bold statement piece or a subtle accent, our items is crafted with care — and we stand behind the quality of every item we sell. If you’re not completely satisfied with your purchase, we’re here to make things right with our hassle-free return and refund policy.
Please review our policy below for full details on how returns, refunds, and exchanges work at dthcustom.com.
Return Eligibility
We gladly accept returns for both defective and non-defective products.
- Products must be in new, unused condition and returned in the original packaging.
- All return requests must be submitted within 30 days from the delivery date.
If your item arrives damaged, or defective, or you receive the wrong product, please contact us immediately so we can resolve the issue promptly.
How to Initiate a Return
To start a return, please contact our Customer Service Team at:
- Email: support@dthcustom.com
Please provide your order number, product details, and reason for the return. If the product is defective or damaged, including clear photos of the item and packaging will help us process your request faster.
Once your return request is approved, we will provide you with the return shipping address and instructions for mailing your item back to us.
Return Method
All returns must be shipped via mail using your preferred shipping carrier. We recommend using a trackable service to ensure your package is safely returned.
- Restocking Fees: None
- Return Shipping Costs: Customers are responsible for return shipping fees unless the item is defective or we make a mistake in fulfilling your order.
Refund Policy
Once we receive your returned item and inspect it, we will process your refund within 5 business days.
- Refunds will be issued to the original payment method used for the purchase.
Exchange Policy
If you prefer an exchange rather than a refund, we are happy to accommodate. Exchanges are available for:
- Defective items
- Products damaged in transit
- Incorrect items received
Contact our support team to arrange your exchange, and we will work quickly to get your replacement item shipped.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on:
- Custom-made items (if applicable)
- Items that show signs of use, installation, or modification
Lost or Stolen Packages
Ultra Punch Toyco is not responsible for packages lost or stolen after they are marked as “Delivered” by the carrier. Please ensure your shipping address is correct and secure when placing your order.
Customer Satisfaction Guarantee
We take pride in offering premium personalized items and excellent customer service. If you have any issues with your order, please contact us — we are always happy to assist you and ensure your satisfaction.
Contact Us
If you have any questions regarding our Refund & Return Policy, feel free to get in touch with us.
Dthcustom
Email: support@dthcustom.com
Office Address:
P2-3007 Pearl 2
1 Chau Van Liem Street, Me Tri, Nam Tu Liem, Hanoi 10000, Vietnam
Business Hours
Mon–Fri: 9am–6pm
Sat: Closed | Sun: Closed
(GMT+07:00) Indochina Time
Location: Hanoi, Vietnam