Welcome to dthcustom, your trusted destination for premium personalized items designed to enhance your living space. We are committed to providing a seamless shopping experience, and our Shipping Policy outlines all the essential details to keep you informed about our shipping process.
For any additional questions, please feel free to reach out to us at support@dthcustom.com.
Order Processing Time
All orders placed on dthcustom.com are processed swiftly to ensure timely delivery.
- Handling Time: 1-3 business days (Monday to Friday)
- Orders placed before 4:00 PM (GMT+07:00) Indochina Time (Ho Chi Minh City) will begin processing the same day.
- Orders placed after the cut-off time, on weekends, or on holidays will be processed on the next business day.
Estimated Shipping & Delivery Time
We strive to deliver your personalized items as quickly as possible. Once your order is processed, the estimated delivery time is:
- Order Cut-off Time: 11:00 PM (GMT+07:00) Indochina Time (Ho Chi Minh City)
- Handling Time: 1-3 business days (Monday – Friday)
- Transit Time:
- United States : 7-10 business days (Monday – Friday)
- Vietnam: 3-5 business days (Monday – Friday)
- Other Countries: 10-15 business days (Monday – Friday)
- Total Delivery Time:
- United States : 8-13 business days based on destination.
- Vietnam : 4-8 business days based on destination.
- Other Countries : 11-16 business days based on destination.
Shipping Costs
- Free Shipping: We offer free shipping for all orders delivered to the United States and Vietnam.
- International Shipping: Shipping fees will be updated during checkout. A flat rate applies to all other international destinations.
Tracking Your Order
Once your order ships, you will receive a shipping confirmation email that includes your tracking number. You can use this tracking number to monitor your shipment’s progress directly from our shipping partner’s website.
Delivery Delays
While we work hard to ensure timely deliveries, unforeseen circumstances such as weather events, natural disasters, or carrier delays may impact your delivery schedule. If your package is significantly delayed, please contact our support team, and we will work to resolve the issue promptly.
Order Changes & Address Corrections
If you need to update your shipping address after placing an order, please contact us immediately at support@dthcustom.com. Changes can only be made before the order has shipped.
Lost or Stolen Packages
Dthcustom is not responsible for packages marked as “delivered” but reported missing. We recommend checking with neighbors, household members, or building managers first. If you still cannot locate your package, please contact the carrier directly or reach out to us for assistance.
Damaged or Defective Items
If your package arrives damaged or defective, please contact us within 48 hours of delivery. We will work with you to replace the item or issue a refund, depending on your preference. For faster resolution, please provide photos of the damaged product and packaging.
Returns & Exchanges
We accept returns and exchanges within 30 days of delivery. Products must be in new condition and returned via mail. Visit our Return & Refund Policy page for full details.
- Restocking Fees: None
- Refund Processing Time: 7 days after receiving your return
Contact Us
If you have any questions about our Shipping Policy, delivery timelines, or order tracking, our customer service team is happy to assist you.
Dthcustom
Email: support@dthcustom.com
Office Address:
P2-3007 Pearl 2
1 Chau Van Liem Street, Me Tri, Nam Tu Liem, Hanoi 10000, Vietnam
Business Hours
Mon–Fri: 9am–6pm
Sat: Closed | Sun: Closed
(GMT+07:00) Indochina Time
Location: Hanoi, Vietnam