Welcome to Dthcustom! These Terms of Service (“Terms”) govern your use of dthcustom.com and the products, services, and content provided through our website. By accessing, browsing, or purchasing from our site, you agree to be bound by these Terms. If you do not agree, please refrain from using our website.
1. Website Use & Eligibility
To access or purchase from Dthcustom, you must be at least 18 years old or have legal parental or guardian consent. By using this site, you represent that you meet these eligibility requirements.
We reserve the right to refuse service, cancel orders, or restrict access at our sole discretion.
2. Orders, Payment & Processing
Order Process
- All orders placed through dthcustom.com are subject to product availability.
- You will receive an order confirmation via email once your order has been successfully placed.
Payment Methods
- We accept payments exclusively via Stripe, ensuring a secure and seamless checkout experience.
- Payment must be completed before order processing and shipping.
Processing & Shipping
- Order Cut-off Time: 11:00 PM (GMT+07:00) Indochina Time (Ho Chi Minh City)
- Handling Time: 1-3 business days (Monday – Friday)
- Transit Time:
- United States : 7-10 business days (Monday – Friday)
- Vietnam: 3-5 business days (Monday – Friday)
- Other Countries: 10-15 business days (Monday – Friday)
- Total Delivery Time:siness days based on customer location
- All shipping is free to the USA.
For complete shipping details, visit our Shipping Policy.
3. Returns & Refunds
We want you to love your purchase. If you’re not satisfied, we offer a 30-day return policy for both defective and non-defective items. Returns are accepted by mail with no restocking fees. Refunds are processed within 5 days after we receive the returned product.
For more information, please review our Refund & Return Policy.
4. Product Information & Availability
We make every effort to display accurate product descriptions, images, and pricing for our personalized items collections. However, we do not guarantee that all information is error-free. In the event of a pricing or product description error, we reserve the right to correct it and cancel any affected orders before shipment.
Product availability is subject to change without notice.
5. Intellectual Property
All content, including images, designs, product descriptions, logos, and website text, is the exclusive property of Dthcustom and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any part of this website without express written consent.
6. Limitation of Liability
To the fullest extent permitted by law, Dthcustom shall not be held liable for any indirect, incidental, or consequential damages arising from:
- Use of or inability to use the website
- Errors or inaccuracies in product listings
- Delays in shipping
- Unauthorized access to user data
Our total liability shall not exceed the amount paid for the product in question.
7. User Conduct
By using dthcustom.com, you agree not to:
- Violate any applicable laws or regulations
- Interfere with the website’s functionality or security
- Upload any malicious code, spam, or unauthorized advertising
- Infringe on the rights of other users or third parties
Violation of these terms may result in termination of access and legal action where applicable.
8. Changes to Terms of Service
We reserve the right to update these Terms of Service at any time to reflect changes in business operations, regulations, or website functionality. Updates will be posted on this page, with the effective date clearly marked.
Continued use of the website after changes indicates your acceptance of the updated terms.
9. Governing Law
These Terms of Service are governed by and interpreted under the laws of the Socialist Republic of Vietnam, without regard to conflict of law principles. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in Hanoi, Vietnam.
10. Contact Us
For any questions or concerns regarding these Terms, please contact us:
Dthcustom
Email: support@dthcustom.com
Office Address:
P2-3007 Pearl 2
1 Chau Van Liem Street, Me Tri, Nam Tu Liem, Hanoi 10000, Vietnam
Business Hours
Mon–Fri: 9am–6pm
Sat: Closed | Sun: Closed
(GMT+07:00) Indochina Time
Location: Hanoi, Vietnam